In January 2014, East Lancashire Hospital NHS Trust opened the doors of its new Integrated Urgent Care Unit at Burnley General Hospital (BGH). One of the first new units that encompassed the Department of Health’s drive to relieve pressure on accident and emergency departments through the creation of facilities to provide a seamless treatment pathway for minor injuries and out of hours GP care.

The key element of the design process was to ensure that the patient experience was safe, efficient, providing a high levels of privacy and dignity whilst maintaining excellent standards of observation.

The Rainbow Centre for Children was relocated to the first floor of the IUCC, an outpatient service. It now benefits from being an integral part of the main hospital site providing access to the additional services available, such as physiotherapy and paediatric clinical staff.

Download: Burnley General Hospital case study – Kier